Case Study

Industry: Manufacturing

Services Provided: Hardware Maintenance

Details

Date: December 2019

About The Company:

A Fortune 75 company that sells products in 190 countries, this company is well known for being the largest food and beverage company in the world.

Top Values Provided:

  • Customized SLA
  • Significant Cost Savings
  • Business Expansion

Challenges

This food manufacturing company had over 30 EOL assets that their OEM, Cisco, was not able to maintain. In addition, they were overpaying for maintenance on their entire hardware environment. With the goal of expanding the company, they knew they needed to cut costs out of their data center and couldn’t afford a complete hardware refresh.

ReluTech Solution

Once an evaluation was done, ReluTech found that the OEM was charging them for tier 1 and tier 2 when this company was capable of doing basic troubleshooting. ReluTech was able to create a customized SLA that included 24/7/4 coverage and tier skipping. After exceeding expectations during this evaluation, ReluTech’s maintenance was considered for 70 more assets.

Benefits

With the help of ReluTech’s Infrastructure Solution team, the customer was able to extend the life of over 100 assets, saving three million dollars per year and avoiding the need for a complete refresh. The company also saved 75% on maintenance through using ReluTech over OEM maintenance. Ultimately, by working with ReluTech, this company stopped paying double for coverage they didn’t need, avoided a hardware refresh, and repurposed their 75% savings into projects that will help with the company’s expansion initiative.

Savings Using ReluTech 

%

“ReluTech has helped our company cut costs in maintenance and they did so in a timely manner. Our experience with them has been nothing but positive.”

Director

IT Infrastructure

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