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Third-Party Maintenance
ReluTech replaces expensive OEM maintenance contracts with certified third-party support — at a fraction of the cost. Flexible SLAs, Level 3 & 4 engineers, and 24x7x365 coverage across Dell, HPE, Cisco, NetApp, and more.
The Problem
Most organizations overpay for maintenance they don't fully use, locked into rigid contracts that don't match how they operate.
OEM contracts renew at list price — often 15–25% of hardware cost per year. Costs compound while your equipment ages.
Vendors push 3+ year terms. Your infrastructure roadmap changes. You shouldn't be locked into a contract that doesn't.
OEMs end support on their timelines, not yours. Working hardware loses coverage and forces premature upgrades.
Large OEM queues slow things down. Tier 1 support rarely solves complex issues on the first call.
Managing separate agreements for Dell, Cisco, NetApp, and IBM creates gaps, complexity, and wasted admin time.
How It Works
Switching to ReluTech TPM is designed to be low-risk and low-friction. Most customers are live within 30 days.
We audit your current contracts, hardware inventory, and support spend to identify savings opportunities.
You receive a side-by-side comparison of OEM costs versus ReluTech, with flexible SLA options that fit your requirements.
We coordinate the cutover carefully to avoid gaps in coverage. No downtime. No disruption to operations.
Our certified engineers take over. 24x7 command center, online ticketing, and an average response under 15 minutes.
Why ReluTech
Enterprise-grade maintenance without the enterprise pricing or rigid terms.
Immediate savings on day one. Freed capital can go toward cloud migration, modernization, or other priorities.
Certified engineers with deep OEM expertise. Issues get escalated to the right person fast — not filtered through tiers.
Short-term, long-term, or migration bridge coverage. Your contract matches your plan, not ours.
On-site engineers available in 150+ countries. 4-hour dispatch SLA available where it matters most.
Consolidate Dell, HPE, Cisco, NetApp, IBM, and more under one ReluTech agreement. Less admin. Fewer gaps.
We support end-of-life hardware OEMs no longer cover. Extend the life of equipment that still works.
Hardware Coverage
ReluTech covers all major OEM brands across servers, storage, and networking.
SLA Options
Choose a standard plan or work with us to build a custom SLA around your environment.
| Feature | 8x5 NBD | 24x7 NBD | 24x7 x4-Hour | Custom |
|---|---|---|---|---|
| 24x7x365 Command Center | — | ✓ | ✓ | ✓ |
| Avg. Ticket Engagement <15 min | — | ✓ | ✓ | ✓ |
| Remote Diagnosis & Triage | ✓ | ✓ | ✓ | ✓ |
| Certified Parts Included | ✓ | ✓ | ✓ | ✓ |
| Dashboard & Reporting | ✓ | ✓ | ✓ | ✓ |
| On-Site Field Engineer | Next Business Day | Next Business Day | Within 4 Hours | Configurable |
| On-Site Spare Parts Stocking | — | — | ✓ | ✓ |
| Defective Media Retention | — | — | ✓ | ✓ |