IT Support Services
All-in-One Data Center Solutions
Your hardware's lifecycle, managed from start to finish.
Third-party Maintenance Services, Hardware Solutions, and ITAD Services for the Cloud-committed customer.
ReluTech is your comprehensive partner, empowering cloud-committed customers with a range of IT services:
Third-party Maintenance (TPM)
We offer flexible Service Level Agreements (SLAs) and a repair-first approach to help reduce your data center maintenance spending by 50%-70% when you switch from the OEM.
Hardware Procurement
Get high-quality OEM equipment (server, storage, networking equipment) at a competitive price.
IT Asset Disposition (ITAD)
Secure and responsible disposal of old hardware, including services for data sanitization, data destruction, e-waste recycling, and maximizing value recovery.
Cloud Migration Acceleration Services
Seamless cloud migration solutions tailored to your unique needs. Recover value from your on-premises legacy hardware to fund your cloud journey.
Hardware Buybacks
Monetize your obsolete or redundant hardware through our buyback program. We offer a fair market value for your equipment, helping you recover costs and promote responsible asset disposal.
Hardware Leasing
Get the equipment you need, when you need it, without the large upfront costs.
Data Center Installation & Decommissioning
Hassle-free setup and tear-down of your IT infrastructure, managed every step of the way.
Trust ReluTech to deliver practical, efficient, and cost-effective solutions for your digital transformation journey.
%
Satisfaction rate
Portal to Manage all your assets, contracts, and support tickets
customers supported world-wide
Data Center and IT Services for small business (SMB) and Enterprises
Fuel your growth and innovation with our comprehensive data center and IT services. Whether you’re an Small to Medium-sized business or a large enterprise, ReluTech has customized solutions that power efficiency, scalability, and cost-effectiveness.
Third-party Maintenance (TPM)
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- Server Maintenance
- Storage Maintenance
- Network Maintenance
- ReluTech Asset Management Portal (RAMP)
Hardware
- Hardware Procurement
- Hardware Leasing & Rentals
- Hardware Installation & Deinstallation
IT Asset Disposition (ITAD)
- Data Destruction & Sanitization (on-site/off-site)
- E-waste Disposal
- Depot Services
Cloud Migration Acceleration Services
- Elastic Maintenance
- Vale Recovery
- Migration Gap Rental
Our Process
Assessment
We initiate our partnership by deeply analyzing your current data center setup, identifying potential performance gaps, and understanding your specific goals.
Customized Solutions
Based on our initial review, we design tailored strategies that seamlessly fit into your existing infrastructure, ensuring both compatibility and forward-thinking innovation.
Implementation & Support
Our expert team swiftly deploys the solutions, causing minimal disruption. After setup, we're always on hand for regular checks, monitoring, and rapid-response troubleshooting.
When you need hardware support, time is the most important factor.
Instant Escalation
Get to the right level of support the first time and stop having to answer the same questions at different help desks.
Responsiveness
Your ticket is important to you, as much as it is important to us. We have the fastest response time in the industry.
Parts Shipped Quickly
The parts you need will be shipped to you overnight or accordance to your SLA.
How You Benefit from ReluTech IT Services
Cost-Effective Third-Party Maintenance
- Substantial Savings: Lower your operational costs by up to 70% compared to OEM service contracts.
- Flexible Agreements: Tailor-fit service level agreements that cater specifically to your needs.
- Extended Lifespan: Prolong the life of your legacy hardware with expert maintenance, ensuring a greater return on investment.
Comprehensive Data Center Services
- One-Stop Solution: From installation to decommissioning, get a full suite of data center services under one roof.
- Expert Support: Leverage a team of certified professionals committed to ensuring the optimal functioning of your data center.
- Scalable Solutions: Whether you're a small business or an enterprise, our solutions grow with you.
Secure Data Destruction and Erasure
- Peace of Mind: Ensure sensitive data is completely removed, adhering to international data security standards.
- Compliance-Ready: Receive certification of destruction, making audits and regulatory compliance straightforward.
- Environmentally Friendly: Promote sustainable practices with eco-friendly disposal methods.
Strategic Hardware Procurement
- Best-in-Class Equipment: Access a wide range of top-tier, quality hardware suited to your unique requirements.
- Cost-Efficiency: Benefit from strategic sourcing and bulk purchasing, delivering unmatched value.
- Rapid Deployment: Accelerate your projects with fast and efficient hardware delivery and installation.
Case Studies
A Healthcare Company in Massachusetts Saved 75% On Data Center Costs
This hospital’s hardware was running out of storage and they needed to quickly find a solution. ReluTech provided this hospital with hardware at a much lower cost than OEM offerings. This hospital saved 75% on hardware and maintenance costs, allowing them to reallocate funds towards what matters most to them: patient care.
End of Service Life (EOSL)
Find your hardware’s end-of-life date and plan ahead.
We’re an Advanced Tier AWS Partner
As a member of the AWS Partner Network (APN), we can successfully overcome the costly barriers that companies face while migrating to the cloud. Through our unique position with AWS, we help customers at any stage of their cloud migration with data center solutions and AWS talent.
8x5xNBD-HPO
Platform
- Asset Management
- Ticket Initiation & Tracking
- Dashboard Analytics & Reporting
- Contract Management
- Renewal Reminders
Helpdesk
- 24x7x365, US Based Helpdesk
- Average Ticket Engagement < 15 mins
- Call Home on Most Storage Products
- SW/FW Guidance On Most OEM Products
- Remote Diagnosis/Triage
- Dedicated Customer Success Manager (CSM)
Certified Parts
- 24 Hour Delivery After Issue Diagnosis
- Next Business Day Delivery After Issue Diagnosis
- On-Site Spare Parts Stocking
- Coverage on Consumables
- Defective Media Retention (DMR)
Field Engineering
- Fully Vetted Engineers in 150 Countries
- On-Site Field Engineer in Residency
- On-Site Field Engineer Within 4 Hours
- On-Site Field Engineer on the Next Business Day
24x7x4-HPO
Platform
- Asset Management
- Ticket Initiation & Tracking
- Dashboard Analytics & Reporting
- Contract Management
- Renewal Reminders
Helpdesk
- 24x7x365, US Based Helpdesk
- Average Ticket Engagement < 15 mins
- Call Home on Most Storage Products
- SW/FW Guidance On Most OEM Products
- Remote Diagnosis/Triage
- Dedicated Customer Success Manager (CSM)
Certified Parts
- 24 Hour Delivery After Issue Diagnosis
- Next Business Day Delivery After Issue Diagnosis
- On-Site Spare Parts Stocking
- Coverage on Consumables
- Defective Media Retention (DMR)
Field Engineering
- Fully Vetted Engineers in 150 Countries
- On-Site Field Engineer in Residency
- On-Site Field Engineer Within 4 Hours
- On-Site Field Engineer on the Next Business Day
re:Leaf
24x7xNBD-HPO
Platform
- Asset Management
- Ticket Initiation & Tracking
- Dashboard Analytics & Reporting
- Contract Management
- Renewal Reminders
Helpdesk
- 24x7x365, US Based Helpdesk
- Average Ticket Engagement < 15 mins
- Call Home on Most Storage Products
- SW/FW Guidance On Most OEM Products
- Remote Diagnosis/Triage
- Dedicated Customer Success Manager (CSM)
Certified Parts
- 24 Hour Delivery After Issue Diagnosis
- Next Business Day Delivery After Issue Diagnosis
- On-Site Spare Parts Stocking
- Coverage on Consumables
- Defective Media Retention (DMR)
Field Engineering
- Fully Vetted Engineers in 150 Countries
- On-Site Field Engineer in Residency
- On-Site Field Engineer Within 4 Hours
- On-Site Field Engineer on the Next Business Day
Custom*
Platform
- Asset Management
- Ticket Initiation & Tracking
- Dashboard Analytics & Reporting
- Contract Management
- Renewal Reminders
Helpdesk
- 24x7x365, US Based Helpdesk
- Average Ticket Engagement < 15 mins
- Call Home on Most Storage Products
- SW/FW Guidance On Most OEM Products
- Remote Diagnosis/Triage
- Dedicated Customer Success Manager (CSM)
Certified Parts
- 24 Hour Delivery After Issue Diagnosis
- Next Business Day Delivery After Issue Diagnosis
- On-Site Spare Parts Stocking
- Coverage on Consumables
- Defective Media Retention (DMR)
Field Engineering
- Fully Vetted Engineers in 150 Countries
- On-Site Field Engineer in Residency
- On-Site Field Engineer Within 4 Hours
- On-Site Field Engineer on the Next Business Day
We believe in combining exceptional IT support with a commitment to environmental sustainability.
That’s why, for each asset covered under our re:Leaf™ Service Level Agreement (SLA), we plant a tree on your behalf, empowering you to make a positive impact on the planet while ensuring the smooth operation of your IT infrastructure.
What is a service level agreement (SLA)?
A Service Level Agreement (SLA) is a formalized contract or commitment between a service provider and a client that specifies the level of service expected during the term of the agreement. SLAs define various aspects of the service, such as:
- Performance Metrics: Indicators like uptime, response times, and resolution times that the service provider promises to achieve.
- Responsibilities: Both the service provider’s and the client’s duties and responsibilities are outlined.
- Penalties/Remedies: Consequences for not meeting the agreed-upon service levels, which could be financial or another form of compensation.
- Review and Reporting: The frequency of performance reviews, and the reporting methods and tools used to monitor and measure service levels.
SLAs can be used in various industries and are common in IT services, telecommunications, and cloud computing, among others. They provide a clear framework for both parties to understand the expected service quality and the remedies if those expectations aren’t met.
How do you keep up with the latest data center technologies and best practices?
Our IT support professionals undergo regular training and certification programs. We also invest in industry conferences and partnerships to ensure we’re at the forefront of data center advancements.
Can you assist with hardware installation and upgrades in the data center?
Absolutely. Our IT support team is skilled in handling hardware installations, upgrades, and migrations, ensuring minimal downtime and efficient setups.
How ReluTech Helps Our Customers
Manufacturing Industry
“ReluTech helped us tremendously when we really needed affordable hardware and hardware maintenance. They also helped us hire a critical IT resource for our company.”
– Chief Systems Officer
Finance Industry
“For multiple years, ReluTech has been a strategic partner for us. Finding technology partners that have the capability to maintain the spectrum of different OEMs is hard to do on a single maintenance contract and ReluTech does just that. ReluTech has a ‘fix it first’ mentality, which reduces downtime. Working with their team has been fast, cost-effective, and pleasant.”
– Managing Partner
Healthcare Industry
“Working on one of the largest children’s cancer research facilities in the country, I know that every dollar we save in our data center can be repurposed towards research that will one day save many young lives.”
– Director of Infrastructure