Industry
Financial Services
Services Provided
Details
About The Company:
A Boston-based financial services firm managing over $3 billion in assets, faced a challenging talent acquisition challenge. With a small IT team of 10-15 professionals, including developers, infrastructure specialists, and leadership, the customer needed to find a Senior System Administrator to support their expansion into international markets. This position required a rare combination of technical expertise, project management acumen, and cultural alignment.
Their internal HR team, skilled in recruiting financial analysts and portfolio managers, struggled to source and secure a candidate with the right blend of hard and soft skills. A previous staffing agency also failed to fill the role, and after six months of searching, the customer turned to AWS for help.
AWS referred them to ReluTech as a trusted talent solutions partner.
The Challenge
The customer required a Senior System Administrator who could:
- Manage Windows Server environments across AWS and Azure.
- Implement robust security policies and automate operations using PowerShell.
- Work as an individual contributor while leading global IT projects for office expansions in Hong Kong, Tokyo, Singapore, and other regions.
- Exhibit strong interpersonal skills to fit seamlessly into the customer’s collaborative culture.
This role demanded more than technical proficiency—it called for a proactive leader comfortable with both strategy and execution. Such candidates were scarce in the market.
The Solution
ReluTech immediately engaged with the customer, leveraging its expertise in sourcing IT talent for SMBs. Key steps included:
- Customized Search: ReluTech focuses on identifying candidates with both technical and project management experience, ensuring a cultural fit with the customer’s team.
- Efficient Process: Within three weeks, ReluTech provided a curated list of five qualified candidates, each evaluated for their alignment with the customer’s requirements.
- Marketplace Integration: The engagement was seamlessly billed through AWS Marketplace, simplifying procurement for the customer.
The first candidate submitted by ReluTech was selected, highlighting the precision of our sourcing and vetting process.
Results
- Speed: The position, which had been open for over six months, was filled in three weeks.
- Quality: The selected candidate not only met the technical criteria but also demonstrated the project leadership and cultural fit required.
- Enhanced Reputation: ReluTech reinforced its position as a trusted partner for AWS and the customer, combining technical expertise with HR hiring support.The collaboration began when IMS's Director of Operations, Craig Rigano, reached out to ReluTech. IMS needed an affordable solution that could also empower their internal team with AWS skills. ReluTech offered an integrated approach that focused on education, mentorship, and affordability, standing out from competitors that offered fully managed services.
Impact
ReluTech’s successful placement resolved a bottleneck in the customer’s international expansion plans, enabling its IT team to scale operations efficiently. Following this engagement, the customer continues to collaborate with ReluTech for guidance on IT hiring practices.