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An IT Company in South Carolina Streamlined Its Maintenance Contracts Industry
Information Technology
Services Provided
“For multiple years, ReluTech has been a strategic partner for us. Finding technology partners that have the capability to maintain the spectrum of different OEMs is hard to do on a single maintenance contract and ReluTech does just that. ReluTech has a ‘fix it first’ mentality, which reduces downtime. Working with their team has been fast, cost-effective, and pleasant.”
Details
Date: December 2020
About The Company:
Located in Greenville, SC, this technology company is a leading cloud services provider that helps its customers with backup, disaster recovery, and production. Their cloud-agnostic services encompass selecting the right cloud platform for businesses, planning and migration, and everyday cloud management for peak performance. They cover multiple different cloud platforms, including AWS, Azure, Google Cloud, and their own, PvDC Cloud.
- Significant Cost Savings
- Fast Response Time
- Custom SLA
- Flexible Contract
Challenges
This technology company had multiple pieces of hardware across multiple locations that were all coming off warranty at different times. It was difficult to keep up with and they faced the logistical nightmare of needing to remember when every device would become unsupported. Additionally, in using multiple OEMs, this company’s environment was supported with separate contracts for each OEM. This resulted in the cumbersome and time-consuming task of dealing with multiple organizations and endless sales cycles.
ReluTech Solution
ReluTech is OEM agnostic; we support all the major OEMs and provide contracts that allow multiple OEMs across servers, storage, and networking equipment to be on one contract. This versatility allowed ReluTech to take this technology company’s devices that needed warranty across multiple end dates and wrap them into one, simple contract. That way, moving forward this company had a single payment once a year and did not have to track each device month by month.
Benefits
Streamlined maintenance contracts granted this technology company a much better customer experience. With their equipment under one contract, they are saved from the logistical headache of keeping track of individual pieces of equipment and contacting multiple different OEMs. The time saved by using ReluTech allows them to focus on giving their customers top-notch service.