Challenges
This technology company had multiple pieces of hardware across multiple locations that were all coming off warranty at different times. It was difficult to keep up with and they faced the logistical nightmare of needing to remember when every device would become unsupported. Additionally, in using multiple OEMs, this company’s environment was supported with separate contracts for each OEM. This resulted in the cumbersome and time-consuming task of dealing with multiple organizations and endless sales cycles.
ReluTech Solution
ReluTech is OEM agnostic; we support all the major OEMs and provide contracts that allow multiple OEMs across servers, storage, and networking equipment to be on one contract. This versatility allowed ReluTech to take this technology company’s devices that needed warranty across multiple end dates and wrap them into one, simple contract. That way, moving forward this company had a single payment once a year and did not have to track each device month by month.
Benefits
Streamlined maintenance contracts granted this technology company a much better customer experience. With their equipment under one contract, they are saved from the logistical headache of keeping track of individual pieces of equipment and contacting multiple different OEMs. The time saved by using ReluTech allows them to focus on giving their customers top-notch service.