If you’re considering using third-party maintenance for your hardware or software, you might have come across some objections to pursuing this type of service. In this blog post, we’ll debunk four of the most common objections to third-party maintenance.

You, a coworker, manager, or higher-up may have said the following to or about third-party maintenance service providers:

  1. “We’re Good. We already have someone and they’re doing a good job…”
  2. “You’re all the same…”
  3. “Just send me info and I’ll get back to you…”
  4. “This isn’t a priority right now…”

We hear these challenges to the adoption of third-party hardware support at times, but ultimately they are not sufficient objections to not exploring more cost-effective service options. Let’s debunk them, one by one.

1. “We’re Good. We already have someone and they’re doing a good job…”

Most of our customers utilize a multitude of vendors to accomplish their data storage and infrastructure needs. We don’t replace those existing relationships but we supplement them to fill in any gaps they might leave behind. We provide value to our customers by offering storage, server, and networking hardware and support.

2. “You’re all the same…”

All third-party maintenance providers are not the same. What makes us unique is our ability to manage the entire extended lifecycle of your IT infrastructure assets. We can assist you during your migration process to mitigate risk by providing you with monthly agreements for maintenance. This will mitigate any downtime risk while preventing you from being locked into annual contracts with the OEM.

3. “Just send me the info and I’ll get back to you…”

It would help us to know what to send you. What type of storage, server, and networking systems are you running? If we can get to know a little about your infrastructure we can share with you more pertinent information to show our value to end users.

4. And the famous “This isn’t a priority right now”

This is what’s tough about our industry. It’s never a priority until it’s too late.

Running unprotected with maintenance on your data storage systems puts your job and your business at risk. Can you afford to have these systems go down?

How much would it cost your business if these systems went down for three or four days? Chances are, it’s less than an annual support agreement with ReluTech. Mitigate the risk, and be prepared to have your systems fully covered in the event of any failures.

Final Thoughts

If you’re considering using third-party maintenance, don’t let these common objections stop you. Third-party maintenance can be a great way to save money and get expert support for your hardware or software. 

More often than not, there are unrealized savings that can be leveraged for each device under OEM support or other large third-party maintenance providers. By switching to ReluTech hardware support, customers can save up to 70% on their annual contracts. Let us know if you would like to discuss options on how to lower your hardware maintenance costs today!


Alex Budd is our director of Sales here at ReluTech. Alex has over eight years of experience in the third-party maintenance industry. His top priorities are training and building out our business development representative team to better serve our customers. Outside of work he enjoys fishing and being outdoors.

Get in touch with Alex: abudd@relutech.com