Third-party Maintenance Services
Boost Performance, Slash Costs
Affordable, Reliable, and Unmatched Hardware Support
ReluTech, we believe in extending the life of your IT assets to avoid a refresh. Unlike the original equipment manufacturer (OEM) services, our third-party maintenance solution provides cost-effective, personalized service that extends the life of your IT equipment. We optimize your IT budget by offering services that are typically 50-70% less expensive than manufacturer support contracts.
Responsive Customer Support
Experience exceptional 24/7 customer support with ReluTech. Our dedicated team of experts is always ready to address your concerns and provide you with the best possible solutions at the right level of response.
Third-Party Maintenance with a Difference
Experience a more efficient, cost-effective, and personalized approach to third-party IT maintenance with ReluTech. As a leading provider of IT infrastructure support, we help businesses reduce costs, extend the life of their equipment, and achieve their business goals.
Proactive Maintenance Approach
Our monitoring solution with your data center hardware ensures potential issues are identified and addressed before they cause any disruption. Using advanced monitoring tools, we keep a remote view of your IT systems, ensuring their optimal performance.
Multi-Vendor Support
Our talented engineers are certified across a broad range of OEM platforms, delivering exceptional multi-vendor support. From Cisco to Dell, IBM, HP, and more, we provide an unparalleled level of service regardless of your infrastructure mix.
Why Choose Third-Party Maintenance?
Our talented engineers are certified across a broad range of OEM platforms, delivering exceptional multi-vendor support. From Cisco to Dell, IBM, HP, and more, we provide an unparalleled level of service regardless of your infrastructure mix.
Extended Equipment Lifespan
Don’t replace; rejuvenate! We’ll extend the lifecycle of your current equipment, ensuring better ROI.
Budget-Friendly
Cut down on costs without compromising quality. Our services typically cost 50-70% less than original equipment manufacturer (OEM) contracts.
Flexible Contracts
Tailor-made solutions to fit your exact needs. Bid goodbye to one-size-fits-all OEM contracts.
Fast & Efficient Support
Round-the-clock experts on standby. Less waiting, more doing.
Global Reach, Local Touch
Our vast network of engineers and specialists spans the globe. This means we can offer local, personalized services on a global scale. Wherever you are, our world-class support is never far away.
Our TPM Services Include
We offer flexible contract terms for our third-party maintenance services. Whether you need short-term, long-term, or coterminous agreements, we’ve got you covered. We strive to offer a service that best fits your business timeline and budget.
Hardware Maintenance & Repairs
Get unparalleled hardware support, ensuring minimum downtime.
Data Center Support
Seamlessly manage & optimize your data centers with our expert assistance.
Hardware Maintenance & Repairs
Get unparalleled hardware support, ensuring minimum downtime.
Data Center Support
Seamlessly manage & optimize your data centers with our expert assistance.
8x5xNBD-HPO
Platform
- Asset Management
- Ticket Initiation & Tracking
- Dashboard Analytics & Reporting
- Contract Management
- Renewal Reminders
Helpdesk
- 24x7x365, US Based Helpdesk
- Average Ticket Engagement < 15 mins
- Call Home on Most Storage Products
- SW/FW Guidance On Most OEM Products
- Remote Diagnosis/Triage
- Dedicated Customer Success Manager (CSM)
Certified Parts
- 24 Hour Delivery After Issue Diagnosis
- Next Business Day Delivery After Issue Diagnosis
- On-Site Spare Parts Stocking
- Coverage on Consumables
- Defective Media Retention (DMR)
Field Engineering
- Fully Vetted Engineers in 150 Countries
- On-Site Field Engineer in Residency
- On-Site Field Engineer Within 4 Hours
- On-Site Field Engineer on the Next Business Day
24x7x4-HPO
Platform
- Asset Management
- Ticket Initiation & Tracking
- Dashboard Analytics & Reporting
- Contract Management
- Renewal Reminders
Helpdesk
- 24x7x365, US Based Helpdesk
- Average Ticket Engagement < 15 mins
- Call Home on Most Storage Products
- SW/FW Guidance On Most OEM Products
- Remote Diagnosis/Triage
- Dedicated Customer Success Manager (CSM)
Certified Parts
- 24 Hour Delivery After Issue Diagnosis
- Next Business Day Delivery After Issue Diagnosis
- On-Site Spare Parts Stocking
- Coverage on Consumables
- Defective Media Retention (DMR)
Field Engineering
- Fully Vetted Engineers in 150 Countries
- On-Site Field Engineer in Residency
- On-Site Field Engineer Within 4 Hours
- On-Site Field Engineer on the Next Business Day
re:Leaf
24x7xNBD-HPO
Platform
- Asset Management
- Ticket Initiation & Tracking
- Dashboard Analytics & Reporting
- Contract Management
- Renewal Reminders
Helpdesk
- 24x7x365, US Based Helpdesk
- Average Ticket Engagement < 15 mins
- Call Home on Most Storage Products
- SW/FW Guidance On Most OEM Products
- Remote Diagnosis/Triage
- Dedicated Customer Success Manager (CSM)
Certified Parts
- 24 Hour Delivery After Issue Diagnosis
- Next Business Day Delivery After Issue Diagnosis
- On-Site Spare Parts Stocking
- Coverage on Consumables
- Defective Media Retention (DMR)
Field Engineering
- Fully Vetted Engineers in 150 Countries
- On-Site Field Engineer in Residency
- On-Site Field Engineer Within 4 Hours
- On-Site Field Engineer on the Next Business Day
Custom*
Platform
- Asset Management
- Ticket Initiation & Tracking
- Dashboard Analytics & Reporting
- Contract Management
- Renewal Reminders
Helpdesk
- 24x7x365, US Based Helpdesk
- Average Ticket Engagement < 15 mins
- Call Home on Most Storage Products
- SW/FW Guidance On Most OEM Products
- Remote Diagnosis/Triage
- Dedicated Customer Success Manager (CSM)
Certified Parts
- 24 Hour Delivery After Issue Diagnosis
- Next Business Day Delivery After Issue Diagnosis
- On-Site Spare Parts Stocking
- Coverage on Consumables
- Defective Media Retention (DMR)
Field Engineering
- Fully Vetted Engineers in 150 Countries
- On-Site Field Engineer in Residency
- On-Site Field Engineer Within 4 Hours
- On-Site Field Engineer on the Next Business Day
Why ReluTech?
Certified Experts
Our team comprises industry-certified professionals ready to resolve any difficulty you are facing with your hardware.
Rapid Response Time
Because every second counts. Our quick response ensures that issues are resolved promptly.
Customized Service Levels
Choose from various service level agreements (SLAs) tailored to meet your unique requirements.
Transparent Pricing
No hidden fees. No surprises. Only straightforward, competitive pricing.
Client Testimonials
Invest in Maintenance That Matters. Choose ReluTech Today.
What is Third-Party Maintenance and How Does it Benefit Your Business?
How Does Third-Party Maintenance Compare to OEM Services?
What Should You Consider When Choosing a Third-Party Maintenance Provider?
Case Studies
A Software Company in Illinois Saved $300,000 on Hardware Maintenance
by ReluTech | Dec 3, 2020
A Manufacturer and Retailer in Wisconsin Cuts Costs on Its Migration
by ReluTech | Dec 3, 2020