Support of all your server, storage, and network equipment at 50%-70% less than manufacturer maintenance prices. See why 600+ enterprise customers depend on ReluTech for mission-critical support with the best customer satisfaction in the industry.
NetScreen ISG 1000
- NetScreen ISG 2000
- NetScreen ISG 5200
- NetScreen 5400
- MX10008 & MX10016
ReluTech offers the industry-standard 24x7x4 and 9x5xNBD Service Level Agreements, but if neither of those fit your needs, we can design an SLA that fits your unique needs.
You don’t have to sign a one-year contract. We realize that you may have plans to decommission a system in less than a year from now, and we’re happy to be flexible with short-term or even customized contracts.
24 hours per day
7 days per week
4 hours or less: the time it takes to get an issue diagnoses
9 hours per day (8 a.m. – 5 p.m.)
5 days per week (Monday – Friday)
On-site service will occur on a next-business-day basis from the time of diagnosis. Coverage includes call-home monitoring (if applicable), parts replacement, phone support, and on-site support
Do your support needs fall outside the standards? Our team has you covered with easy flexible contracts without paying a premium for it.
Mix and match response times, response days, and diagnostic times (ex: 9x5x4)
Custom creation for your needs – such as month to month contracts, short term, and multiple OEMs under one contact
Do you have a team on hand that can physically replace the parts themselves? We understand you might not need our engineers to come on site.
We can supply you with replacement parts and if you’d like, keep them at your Data Center
Same day shipping available
Same OEM parts
Double the savings
Remote access to certified engineers