NET PROMOTER SCORE (NPS)
As a worldwide leader in IT equipment resale, ReluTech provides certified equipment at up to 90% less than manufacturer list prices. We can buy your entire data center of IT equipment and provide equipment sales or rentals for hardware from all major manufacturers.
What is our Net Promoter Score?
Net Promoter Scores (NPS) Help Us Evaluate And Measure Customer Loyalty And Discover Areas For Improvement
- ReluTech Net Promoter Score 89%
In 2021, ReluTech currently holds an 89% Net Promoter Score for Customer Satisfaction
- Industry Average Net Promoter Score 42%
Are We Meeting Customer Expectations?
Our customers weigh in by answering the Net Promoter Score (NPS) question:
On a scale of 1 to 10, how likely are you to recommend ReluTech to a friend or colleague?
This simple question helps us evaluate how well we are serving our customers.
What Does This Score Mean?
A Net Promoter Score reflects the likelihood a customer would recommend ReluTech to a friend or colleague.
Our score is calculated by subtracting the percentage of customers who would not recommend us from the percentage of customers who would. If every response was answered with a 9 or 10, our score would be 100!
How Do We Use Our Score?
We use our Net Promoter Score to improve our customer service and make sure we meet customer expectations. Our team reviews each response to identify what we’re doing well, as well as where we can improve. In general, a positive score tells us that our customers are satisfied with our service, whereas a negative score indicates we need to improve.
Looking for more information? Find out more about Net Promoter Scores.