NetApp Third-Party Support & Hardware Maintenance

Support of all your NetApp server, storage, and network equipment at 50%-70% less than manufacturer maintenance prices. See why 600+ enterprise customers depend on ReluTech for mission-critical support with the best customer satisfaction in the industry.  

About NetApp

NetApp, Inc. is a global cloud-led, data-centric software company that provides systems, software, and services to manage and store data.

NetApp offers solutions for storing, managing, protecting, and retaining enterprise data in on-premises, cloud, or hybrid environments.

Their product portfolio includes hardware storage systems, cloud storage services, and data management software designed to help organizations of all sizes achieve better data outcomes.

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Third-Party Maintenance vs NetApp Official Support

OEM support for NetApp hardware is available for a certain time, leaving businesses to manage their equipment independently once the initial support term ends.

ReluTech’s alternative maintenance solutions enable organizations to extend the service life of their hardware, offering sustained support after the OEM’s warranty expires.

Opting for these services not only extends the functional life of NetApp devices but also offers considerable financial advantages through reduced maintenance costs. Choosing ReluTech means collaborating with a dedicated partner focused on enhancing the longevity of your NetApp infrastructure and achieving superior customer satisfaction levels.

the best storage network and server hardware 3rd party support

The Alternative to NetApp SupportEdge & SSP (Software Support Plan)

NetApp’s SupportEdge and Software Support Plan are designed to provide technical support for managing data across various environments. Their SupportEdge service targets enterprises requiring robust support to ensure their data remains accessible and their environments healthy, integrating both live and digital assistance. Meanwhile, the Software Support Plan broadens these capabilities, offering updates and remote support for NetApp’s systems, software, and cloud-storage solutions.

At ReluTech, we specialize in third-party maintenance and hardware support, dedicated to providing peak operational efficiency, 24/7 support access, and affordability to our customers.

Our services are crafted as a cost-effective option compared to NetApp’s official support, facilitating seamless functionality of your NetApp systems at a reduced expense. Our commitment is towards ensuring operational superiority and financial savings.

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Extend the Life of Your NetApp Data Center, Storage or Networking Hardware

Post-Warranty Assistance

By choosing ReluTech, you can extend the service life of your NetApp gear past its warranty period or the official EOSL date, granting you immediate access to our specialized NetApp third-party maintenance and support services.

 

Post-EOSL Support

The benefits of third-party maintenance become apparent for organizations once NetApp discontinues its official support for essential hardware. Instead of facing costly upgrades, these organizations discover the possibility of continuing with their existing setups efficiently with third-party maintenance solutions.

 

Pre-EOSL Support

Selecting third-party maintenance for NetApp equipment before reaching its EOSL can lead to significant advantages, such as cost reductions, quicker response times, and more versatile service options than those provided under standard OEM maintenance contracts. It’s common for many customers to transition to third-party services like ReluTech right after the expiration of their initial warranty.

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Benefits of Choosing Third-Party Support for Your NetApp Hardware

Selecting ReluTech for third-party maintenance offers substantial savings between 50% to 70%, without compromising on the quality of service. Customers benefit from customizable Service Level Agreements (SLAs) and consistent, committed support, extending the usability of NetApp hardware past the period covered by the OEM.

ReluTech commits to offering the most comprehensive customer service, ensuring 24/7 support and a forward-thinking approach to maintenance, facilitating seamless and continuous functionality.

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List of NetApp Storage Devices

ReluTech supports and supplies the following NetApp devices.

If you don’t see what you’re looking for, reach out.

NetApp FAS 2000/2200/2500 Series

  • FAS2020
  • FAS2040
  • FAS2050
  • FAS2220
  • FAS2240
  • FAS2520

FAS 3000/3100/3200 Series

  • FAS3020
  • FAS3040
  • FAS3050
  • FAS3070
  • FAS3140
  • FAS3160
  • FAS3210
  • FAS3220
  • FAS3240
  • FAS3250
  • FAS3270

FAS 6000/6200 Series

  • FAS6030
  • FAS6040
  • FAS6070
  • FAS6080
  • FAS6210c
  • FAS6220
  • FAS6240c
  • FAS6250
  • FAS6280
  • FAS6290

FAS 8000 Series

  • FAS8020
  • FAS8020c
  • FAS8040
  • FAS8040c
  • FAS8060
  • FAS8060c
  • FAS8080
  • FAS8080 EX

NetApp E Series

  • NetApp E2612
  • NetApp E2624
  • NetApp E2660
  • NetApp E5412
  • NetApp E5424
  • NetApp E5460

NetApp V Series

  • NetApp V3140
  • NetApp V3160
  • NetApp V3170
  • NetApp V3220
  • NetApp V3240
  • NetApp V3250
  • NetApp V3270
  • NetApp V6040
  • NetApp V6080
  • NetApp V6210
  • NetApp V6220
  • NetApp V6240
  • NetApp V6250
  • NetApp V6280
  • NetApp V6290

Our TPM Services Include

We offer flexible contract terms for our third-party maintenance services. Whether you need short-term, long-term, or coterminous agreements, we've got you covered. We strive to offer a service that best fits your business timeline and budget.

Hardware Maintenance & Repairs

Get unparalleled hardware support, ensuring minimum downtime.

Data Center Support

Seamlessly manage & optimize your data centers with our expert assistance.

End-of-Life Support

Even when manufacturers pull the plug, we’ve got you covered. Continue getting support for your legacy systems.

Parts Replacement & Upgrades

Equip yourself with genuine, high-quality parts without exorbitant price tags.

8x5xNBD-HPO

Platform

  • Asset Management
  • Ticket Initiation & Tracking
  • Dashboard Analytics & Reporting
  • Contract Management
  • Renewal Reminders

Helpdesk

  • 24x7x365, US Based Helpdesk
  • Average Ticket Engagement < 15 mins
  • Call Home on Most Storage Products
  • SW/FW Guidance On Most OEM Products
  • Remote Diagnosis/Triage
  • Dedicated Customer Success Manager (CSM)

Certified Parts

  • 24 Hour Delivery After Issue Diagnosis
  • Next Business Day Delivery After Issue Diagnosis
  • On-Site Spare Parts Stocking
  • Coverage on Consumables
  • Defective Media Retention (DMR)

Field Engineering

  • Fully Vetted Engineers in 150 Countries
  • On-Site Field Engineer in Residency
  • On-Site Field Engineer Within 4 Hours
  • On-Site Field Engineer on the Next Business Day

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24x7xNBD-HPO

Platform

  • Asset Management
  • Ticket Initiation & Tracking
  • Dashboard Analytics & Reporting
  • Contract Management
  • Renewal Reminders

Helpdesk

  • 24x7x365, US Based Helpdesk
  • Average Ticket Engagement < 15 mins
  • Call Home on Most Storage Products
  • SW/FW Guidance On Most OEM Products
  • Remote Diagnosis/Triage
  • Dedicated Customer Success Manager (CSM)

Certified Parts

  • 24 Hour Delivery After Issue Diagnosis
  • Next Business Day Delivery After Issue Diagnosis
  • On-Site Spare Parts Stocking
  • Coverage on Consumables
  • Defective Media Retention (DMR)

Field Engineering

  • Fully Vetted Engineers in 150 Countries
  • On-Site Field Engineer in Residency
  • On-Site Field Engineer Within 4 Hours
  • On-Site Field Engineer on the Next Business Day

24x7x4-HPO

Platform

  • Asset Management
  • Ticket Initiation & Tracking
  • Dashboard Analytics & Reporting
  • Contract Management
  • Renewal Reminders

Helpdesk

  • 24x7x365, US Based Helpdesk
  • Average Ticket Engagement < 15 mins
  • Call Home on Most Storage Products
  • SW/FW Guidance On Most OEM Products
  • Remote Diagnosis/Triage
  • Dedicated Customer Success Manager (CSM)

Certified Parts

  • 24 Hour Delivery After Issue Diagnosis
  • Next Business Day Delivery After Issue Diagnosis
  • On-Site Spare Parts Stocking
  • Coverage on Consumables
  • Defective Media Retention (DMR)

Field Engineering

  • Fully Vetted Engineers in 150 Countries
  • On-Site Field Engineer in Residency
  • On-Site Field Engineer Within 4 Hours
  • On-Site Field Engineer on the Next Business Day

Custom*

Platform

  • Asset Management
  • Ticket Initiation & Tracking
  • Dashboard Analytics & Reporting
  • Contract Management
  • Renewal Reminders

Helpdesk

  • 24x7x365, US Based Helpdesk
  • Average Ticket Engagement < 15 mins
  • Call Home on Most Storage Products
  • SW/FW Guidance On Most OEM Products
  • Remote Diagnosis/Triage
  • Dedicated Customer Success Manager (CSM)

Certified Parts

  • 24 Hour Delivery After Issue Diagnosis
  • Next Business Day Delivery After Issue Diagnosis
  • On-Site Spare Parts Stocking
  • Coverage on Consumables
  • Defective Media Retention (DMR)

Field Engineering

  • Fully Vetted Engineers in 150 Countries
  • On-Site Field Engineer in Residency
  • On-Site Field Engineer Within 4 Hours
  • On-Site Field Engineer on the Next Business Day

NetApp TPM FAQs

What is NetApp AutoSupport?

NetApp AutoSupport is a sophisticated monitoring tool developed by NetApp, designed to automate the process of gathering data and identifying issues within their storage systems. It aims to proactively pinpoint and address problems before they affect business operations.

Do we need to purchase NetApp equipment replacement or spares directly from the OEM? What happens if we don’t?

Clients have the option to acquire NetApp hardware through ReluTech, including the flexibility to purchase, sell, rent, or lease anything from complete systems and enhancements to individual components, all at a more economical price point. For more information, click here.

NetApp Third-Party Maintenance Quote Request

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