Dell EMC Third-Party Support & Hardware Maintenance

Support of all your Dell server, storage, and network equipment at 50%-70% less than manufacturer maintenance prices. See why 600+ enterprise customers depend on ReluTech for mission-critical support with the best customer satisfaction in the industry.

dell EMC logo

About Dell EMC

Dell Technologies is a global leader in the IT sector, providing a wide range of technology solutions, products, and services. From innovative personal computers and servers to advanced cloud storage solutions and cybersecurity services, Dell empowers individuals and businesses to transform their operations through cutting-edge technology.

Dell EMC, a subsidiary of Dell Technologies, specializes in data storage, cloud computing, and virtualization technologies. It provides a comprehensive suite of products and services for enterprise customers to manage their IT infrastructure efficiently and securely. Dell EMC enables organizations to store, manage, protect, and analyze data.

Dell Third-Party Maintenance vs OEM Support

dell emc 3rd party support

Support for Dell equipment from the Original Equipment Manufacturer (OEM) is available for a certain period, after which companies must manage their hardware independently when the designated support term ends.

ReluTech’s third-party maintenance solutions suggest an extension of your equipment’s operational life, delivering sustained assistance past the original manufacturer’s support duration.

This option not only ensures prolonged usability of your Dell products but also offers substantial financial advantages, reducing maintenance costs. Opting for ReluTech means choosing a partner dedicated to enhancing the longevity of your Dell equipment while ensuring unmatched customer satisfaction.

The Alternative to Dell ProSupport

dell 3rd party maintenance

Dell ProSupport is a premium support service provided by Dell, offering technical support and assistance directly from the manufacturer. It includes benefits such as 24/7 access to advanced-level technicians, proactive support through SupportAssist technology, and hardware repair services.

However, at ReluTech, we focus on third-party maintenance and hardware support, emphasizing peak operational performance, continuous support availability, and affordability for our customers.

Our offerings are crafted to serve as an economical substitute for Dell ProSupport, delivering seamless operation of your Dell infrastructure at a fraction of the cost, ensuring both efficiency and significant savings.

Extend the Life of Your Dell Data Center and Networking Hardware

dell enterprise 3rd party server support

Post-warranty support

With ReluTech, extend the life of your Dell EMC equipment beyond its warranty period or official EOSL date, gaining immediate access to our specialized Dell EMC third-party maintenance and support services.

Post-EOSL Support

Often, the value of third-party maintenance becomes clear to many organizations only after EMC discontinues its primary support for a valued hardware item. Instead of being forced to upgrade, these organizations discover that they can continue using their existing hardware effectively with the help of a third-party maintenance service.

Pre-EOSL Support

Choosing third-party maintenance for EMC equipment before reaching EOSL can offer significant benefits, such as reduced costs, improved response times, and more adaptable service options compared to what’s available through OEM maintenance plans. Because of this, a notable number of customers transition to a third-party provider like ReluTech right after their original warranty runs out.

What Are the Benefits of Trusting a Third-Party Maintenance Provider for Your Dell Hardware Support?

the best network and hardware maintenance

Opting for ReluTech for third-party maintenance offers substantial savings up to 50%-70%, without compromising on service quality.

Customers benefit from adaptable Service Level Agreements (SLAs) and dedicated, trustworthy support, prolonging the operational life of Dell equipment past the original manufacturer’s support period.

ReluTech is committed to delivering unparalleled customer satisfaction, available 24/7, coupled with a proactive approach to maintenance, ensuring seamless and continuous operation.

Dell Server, Storage & Networking Devices

ReluTech supports and supplies the following Dell devices.

If you don’t see what you’re looking for, reach out.

Dell PowerEdge

  • PowerEdge 1400SC
  • PowerEdge 1550
  • PowerEdge 1650
  • PowerEdge 1750
  • PowerEdge 1800/1850
  • PowerEdge 1900/1950
  • PowerEdge 2400/2450
  • PowerEdge 2500/2550
  • PowerEdge 2600/2650
  • PowerEdge 2800/2850
  • PowerEdge 2950
  • PowerEdge 4300/4400/4600
  • PowerEdge 6400/6450
  • PowerEdge 6650
  • PowerEdge 6800/6850
  • PowerEdge 6950
  • PowerEdge 8450

Dell PowerEdge C Series

  • ISR 800
  • ISR 1000
  • ISR 4000
  • ASR 1000
  • ASR 9000

Dell PowerEdge R Series

  • PowerEdge R200
  • PowerEdge R210
  • PowerEdge R220
  • PowerEdge R300
  • PowerEdge R310
  • PowerEdge R410
  • PowerEdge R510
  • PowerEdge R610
  • PowerEdge R620
  • PowerEdge R710
  • PowerEdge R720
  • PowerEdge R900
  • PowerEdge R910

Dell PowerEdge T Series

  • PowerEdge T100/T110
  • PowerEdge T300/T310
  • PowerEdge T410/T420
  • PowerEdge T610/T620
  • PowerEdge T710

Dell Compellent

  • HB-1235
  • SC030, SC040
  • SC200, SC220, SC280
  • SC40, SC400, SC4020, SC420
  • SC8000, SC9000

Dell Blade Servers

  • PowerEdge M1000
  • PowerEdge M520
  • PowerEdge M600
  • PowerEdge M610
  • PowerEdge M620
  • PowerEdge M710
  • PowerEdge M915

Dell PowerConnect 2000/3000 Series

  • PowerConnect 2724
  • PowerConnect 2748
  • PowerConnect 2824
  • PowerConnect 2848
  • PowerConnect 3348
  • PowerConnect 3524P
  • PowerConnect 3548P

Dell PowerConnect 5000/6000/7000/8000 Series

  • PowerConnect 5448
  • PowerConnect 6248
  • PowerConnect 7024
  • PowerConnect 7048
  • PowerConnect 8024F

Dell PowerConnect M Series

  • PowerConnect M6220
  • PowerConnect M6348
  • PowerConnect M8024

Dell Unity

  • Unity 300F
  • Unity 350F
  • Unity 400F
  • Unity 450F
  • Unity 550F
  • Unity 650F

Dell EqualLogic

  • PS100E, PS200E, PS300E, PS400E
  • PS4000E, PS4000X, PS4000XV, PS4100E, PS4100X
  • PS5000E, PS5000X, PS5000XV, PS5500E
  • PS6000E, PS6000S PS6000X, PS6000XV, PS6000SXV
  • PS6010E, PS6010X, PS6010XV
  • PS6500E, PS6500XV, PS6510E

Dell PowerVault Storage Array

  • MD1000, MD1200, MD1220
  • MD3000, MD3000I
  • MD3200, MD3200I, MD3220, MD3220I
  • MD3600F, MD3600I, MD3620F, MD3620I
  • MD3800F, MD3820F, MD3820I
  • NX200, NX300, NX3000, NX3100

Dell PowerVault Libraries

  • PowerVault TL1000
  • PowerVault TL2000
  • PowerVault TL3000

Force10

  • Force10 C300
  • Force10 MXL
  • Force10 N4032
  • Force10 S25N
  • Force10 S50N

Dell VNX

  • VNX 5100
  • VNX 5800
  • VNX 7600

Our TPM Services Include

We offer flexible contract terms for our third-party maintenance services. Whether you need short-term, long-term, or coterminous agreements, we’ve got you covered. We strive to offer a service that best fits your business timeline and budget.


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Platform

  • Asset Management
  • Ticket Initiation & Tracking
  • Dashboard Analytics & Reporting
  • Contract Management
  • Renewal Reminders

Helpdesk

  • 24x7x365, US Based Helpdesk
  • Average Ticket Engagement < 15 mins
  • Call Home on Most Storage Products
  • SW/FW Guidance On Most OEM Products
  • Remote Diagnosis/Triage
  • Dedicated Customer Success Manager (CSM)

Certified Parts

  • 24 Hour Delivery After Issue Diagnosis
  • Next Business Day Delivery After Issue Diagnosis
  • On-Site Spare Parts Stocking
  • Coverage on Consumables
  • Defective Media Retention (DMR)

Field Engineering

  • Fully Vetted Engineers in 150 Countries
  • On-Site Field Engineer in Residency
  • On-Site Field Engineer Within 4 Hours
  • On-Site Field Engineer on the Next Business Day

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Platform

  • Asset Management
  • Ticket Initiation & Tracking
  • Dashboard Analytics & Reporting
  • Contract Management
  • Renewal Reminders

Helpdesk

  • 24x7x365, US Based Helpdesk
  • Average Ticket Engagement < 15 mins
  • Call Home on Most Storage Products
  • SW/FW Guidance On Most OEM Products
  • Remote Diagnosis/Triage
  • Dedicated Customer Success Manager (CSM)

Certified Parts

  • 24 Hour Delivery After Issue Diagnosis
  • Next Business Day Delivery After Issue Diagnosis
  • On-Site Spare Parts Stocking
  • Coverage on Consumables
  • Defective Media Retention (DMR)

Field Engineering

  • Fully Vetted Engineers in 150 Countries
  • On-Site Field Engineer in Residency
  • On-Site Field Engineer Within 4 Hours
  • On-Site Field Engineer on the Next Business Day
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24x7xNBD-HPO

Platform

  • Asset Management
  • Ticket Initiation & Tracking
  • Dashboard Analytics & Reporting
  • Contract Management
  • Renewal Reminders

Helpdesk

  • 24x7x365, US Based Helpdesk
  • Average Ticket Engagement < 15 mins
  • Call Home on Most Storage Products
  • SW/FW Guidance On Most OEM Products
  • Remote Diagnosis/Triage
  • Dedicated Customer Success Manager (CSM)

Certified Parts

  • 24 Hour Delivery After Issue Diagnosis
  • Next Business Day Delivery After Issue Diagnosis
  • On-Site Spare Parts Stocking
  • Coverage on Consumables
  • Defective Media Retention (DMR)

Field Engineering

  • Fully Vetted Engineers in 150 Countries
  • On-Site Field Engineer in Residency
  • On-Site Field Engineer Within 4 Hours
  • On-Site Field Engineer on the Next Business Day

Custom*

Platform

  • Asset Management
  • Ticket Initiation & Tracking
  • Dashboard Analytics & Reporting
  • Contract Management
  • Renewal Reminders

Helpdesk

  • 24x7x365, US Based Helpdesk
  • Average Ticket Engagement < 15 mins
  • Call Home on Most Storage Products
  • SW/FW Guidance On Most OEM Products
  • Remote Diagnosis/Triage
  • Dedicated Customer Success Manager (CSM)

Certified Parts

  • 24 Hour Delivery After Issue Diagnosis
  • Next Business Day Delivery After Issue Diagnosis
  • On-Site Spare Parts Stocking
  • Coverage on Consumables
  • Defective Media Retention (DMR)

Field Engineering

  • Fully Vetted Engineers in 150 Countries
  • On-Site Field Engineer in Residency
  • On-Site Field Engineer Within 4 Hours
  • On-Site Field Engineer on the Next Business Day

Multi-Vendor Support

Our talented engineers are certified across a broad range of OEM platforms, delivering exceptional multi-vendor support. From Cisco to Dell, IBM, HP, and more, we provide an unparalleled level of service regardless of your infrastructure mix.

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