Dell EMC Third-Party Support & Hardware Maintenance

Support for Dell equipment from the Original Equipment Manufacturer (OEM) is available for a certain period, after which companies must manage their hardware independently when the designated support term ends.

ReluTech’s third-party maintenance solutions suggest an extension of your equipment’s operational life, delivering sustained assistance past the original manufacturer’s support duration.

This option not only ensures prolonged usability of your Dell products but also offers substantial financial advantages, reducing maintenance costs. Opting for ReluTech means choosing a partner dedicated to enhancing the longevity of your Dell equipment while ensuring unmatched customer satisfaction.

Dell ProSupport is a premium support service provided by Dell, offering technical support and assistance directly from the manufacturer. It includes benefits such as 24/7 access to advanced-level technicians, proactive support through SupportAssist technology, and hardware repair services.

However, at ReluTech, we focus on third-party maintenance and hardware support, emphasizing peak operational performance, continuous support availability, and affordability for our customers.

Our offerings are crafted to serve as an economical substitute for Dell ProSupport, delivering seamless operation of your Dell infrastructure at a fraction of the cost, ensuring both efficiency and significant savings.

Post-warranty support

With ReluTech, extend the life of your Dell EMC equipment beyond its warranty period or official EOSL date, gaining immediate access to our specialized Dell EMC third-party maintenance and support services.

Post-EOSL Support

Often, the value of third-party maintenance becomes clear to many organizations only after EMC discontinues its primary support for a valued hardware item. Instead of being forced to upgrade, these organizations discover that they can continue using their existing hardware effectively with the help of a third-party maintenance service.

Pre-EOSL Support

Choosing third-party maintenance for EMC equipment before reaching EOSL can offer significant benefits, such as reduced costs, improved response times, and more adaptable service options compared to what’s available through OEM maintenance plans. Because of this, a notable number of customers transition to a third-party provider like ReluTech right after their original warranty runs out.

Opting for ReluTech for third-party maintenance offers substantial savings up to 50%-70%, without compromising on service quality.

Customers benefit from adaptable Service Level Agreements (SLAs) and dedicated, trustworthy support, prolonging the operational life of Dell equipment past the original manufacturer’s support period.

ReluTech is committed to delivering unparalleled customer satisfaction, available 24/7, coupled with a proactive approach to maintenance, ensuring seamless and continuous operation.