Cisco Third-Party Support & Hardware Maintenance

Support of all your Cisco server, storage, and network equipment at 50%-70% less than manufacturer maintenance prices. See why 600+ enterprise customers depend on ReluTech for mission-critical support with the best customer satisfaction in the industry.

About Cisco

Cisco is a multinational technology company that provides businesses with networking, security, and collaboration solutions. Businesses trust Cisco for performance, reliability, and comprehensive support.

Third-Party Maintenance vs. OEM Support

Cisco support from the Original Equipment Manufacturer (OEM) comes with a limited lifespan, leaving businesses to maintain their equipment on their own once the official support period concludes.

ReluTech third-party maintenance services offer to extend the life of your equipment, providing continued support beyond the manufacturer’s official time frame.

This alternative also presents significant cost savings at 50%-70% less than manufacturer maintenance prices. By choosing ReluTech, you gain a partner committed to maximizing the lifespan of your Cisco products plus the best customer satisfaction in the industry.

The Alternative to Cisco Smartnet Maintenance

Cisco SMARTNet or Smart Net Total Care is a support service offered by Cisco that provides technical support and hardware replacement. Although it offers some benefits, at ReluTech, we specialize in delivering third-party maintenance and hardware support services, making optimal performance, 24/7 support and a budget-friendly alternative for our clients our most important priority.

What Are the Benefits of Cisco Third-Party Maintenance?

Choosing ReluTech as a third-party maintenance service helps in reducing costs by 50%-70% while still providing quality service. Clients receive flexible Service Level Agreements (SLAs) along with a personalized and reliable service, ensuring an extended lifespan of Cisco equipment beyond the OEMs.

Clients can also rely on having the best customer satisfaction in the industry available around the clock, with a proactive maintenance approach, to keep everything running smoothly.

Cisco Server & Networking Devices

ReluTech supports and supplies the following Cisco devices.

If you don’t see what you’re looking for, reach out.

Cisco Catalyst Switch

Catalyst 9500
Catalyst 9400
Catalyst 9300
Catalyst 6500
Catalyst 4900
Catalyst 4500
Catalyst 3850
Catalyst 3750
Catalyst 3650
Catalyst 3560
Catalyst 2950

Cisco Nexus

Nexus 9500
Nexus 9300
Nexus 7700
Nexus 7000
Nexus 6000
Nexus 5500
Nexus 5000
Nexus 4000
Nexus 3000
Nexus 3064
Nexus 2000

Cisco Server Devices

Cisco UCS Series

B-Series
C-Services
ME-Series
S-Series
6100 Series
6200 Series
6300 Series

Cisco Security Appliances

ASA 5500 Series

Cisco MDS Fiber Switches

9020 Fiber Channel Switch
9120 Fiber Channel Switch
9124 Fiber Channel Switch
9124e Fiber Channel Switch
9134 Fiber Channel Switch
9140 Fiber Channel Switch
9148 Fiber Channel Switch
9216 Fiber Channel Switch
9222i Fiber Channel Switch
9250i Fiber Channel Switch
9500 Fiber Channel Switch
9506 Fiber Channel Switch

Cisco Service Routers

ISR 800
ISR 1000
ISR 1941
ISR 2900
ISR 3900
ISR 4000
ISR 7600
ASR 1000
ASR 9000
Aironet 2600 Series

Cisco Meraki Series

Meraki ANT-11
Meraki ANT-13
Meraki MR12
Meraki MR16
Meraki MR18
Meraki MR24
Meraki MR26
Meraki MR32
Meraki MR34
Meraki MR42
Meraki MR62
Meraki MR66
Meraki MR72
Meraki MS22
Meraki MS220-24 L2
Meraki MS220-48 L2
Meraki MS220-48FP L2
Meraki MS220-48LP L2
Meraki MS22P
Meraki MS320 Series
Meraki MS42
Meraki MS420
Meraki MS42P
Meraki MX60
Meraki MX60W
Meraki MX80
Meraki MX90

Our TPM Services Include

We offer flexible contract terms for our third-party maintenance services. Whether you need short-term, long-term, or coterminous agreements, we’ve got you covered. We strive to offer a service that best fits your business timeline and budget.

8x5xNBD-HPO

Platform

Asset Management
Ticket Initiation & Tracking
Dashboard Analytics & Reporting
Contract Management
Renewal Reminders

Helpdesk

24x7x365, US Based Helpdesk
Average Ticket Engagement < 15 mins
Call Home on Most Storage Products
SW/FW Guidance On Most OEM Products
Remote Diagnosis/Triage
Dedicated Customer Success Manager (CSM)

Certiﬁed Parts

24 Hour Delivery After Issue Diagnosis
Next Business Day Delivery After Issue Diagnosis
On-Site Spare Parts Stocking
Coverage on Consumables
Defective Media Retention (DMR)

Field Engineering

Fully Vetted Engineers in 150 Countries
On-Site Field Engineer in Residency
On-Site Field Engineer Within 4 Hours
On-Site Field Engineer on the Next Business Day

24x7x4-HPO

Platform

Asset Management
Ticket Initiation & Tracking
Dashboard Analytics & Reporting
Contract Management
Renewal Reminders

Helpdesk

24x7x365, US Based Helpdesk
Average Ticket Engagement < 15 mins
Call Home on Most Storage Products
SW/FW Guidance On Most OEM Products
Remote Diagnosis/Triage
Dedicated Customer Success Manager (CSM)

Certiﬁed Parts

24 Hour Delivery After Issue Diagnosis
Next Business Day Delivery After Issue Diagnosis
On-Site Spare Parts Stocking
Coverage on Consumables
Defective Media Retention (DMR)

Field Engineering

Fully Vetted Engineers in 150 Countries
On-Site Field Engineer in Residency
On-Site Field Engineer Within 4 Hours
On-Site Field Engineer on the Next Business Day

re:Leaf

24x7xNBD-HPO

Platform

Asset Management
Ticket Initiation & Tracking
Dashboard Analytics & Reporting
Contract Management
Renewal Reminders

Helpdesk

24x7x365, US Based Helpdesk
Average Ticket Engagement < 15 mins
Call Home on Most Storage Products
SW/FW Guidance On Most OEM Products
Remote Diagnosis/Triage
Dedicated Customer Success Manager (CSM)

Certiﬁed Parts

24 Hour Delivery After Issue Diagnosis
Next Business Day Delivery After Issue Diagnosis
On-Site Spare Parts Stocking
Coverage on Consumables
Defective Media Retention (DMR)

Field Engineering

Fully Vetted Engineers in 150 Countries
On-Site Field Engineer in Residency
On-Site Field Engineer Within 4 Hours
On-Site Field Engineer on the Next Business Day

Custom*

Platform

Asset Management
Ticket Initiation & Tracking
Dashboard Analytics & Reporting
Contract Management
Renewal Reminders

Helpdesk

24x7x365, US Based Helpdesk
Average Ticket Engagement < 15 mins
Call Home on Most Storage Products
SW/FW Guidance On Most OEM Products
Remote Diagnosis/Triage
Dedicated Customer Success Manager (CSM)

Certiﬁed Parts

24 Hour Delivery After Issue Diagnosis
Next Business Day Delivery After Issue Diagnosis
On-Site Spare Parts Stocking
Coverage on Consumables
Defective Media Retention (DMR)

Field Engineering

Fully Vetted Engineers in 150 Countries
On-Site Field Engineer in Residency
On-Site Field Engineer Within 4 Hours
On-Site Field Engineer on the Next Business Day

Cisco TPM FAQs

Cisco equipment can be directly purchased through ReluTech. Clients can buy, sell, rent, or lease from entire systems to upgrades to parts directly with us at a more affordable rate.

At ReluTech, we offer a comprehensive range of high-quality new and used Cisco parts. You can explore the detailed list of components by clicking here.

At a certain point in time, Cisco can decide to stop a product’s sale, although customers can purchase the product until its End of Life (EOL) date. After this date, Cisco will discontinue support for this product on a designated date, called End of Service Life (EOSL) date.

During this stage, maintenance and updates for that specific hardware product are officially discontinued, encouraging businesses to consider migration to newer hardware or to explore alternative support services for continued operational efficiency. For more information, visit our Cisco EOL and EOSL section.

Multi-Vendor Support

Our talented engineers are certified across a broad range of OEM platforms, delivering exceptional multi-vendor support. From Cisco to Dell, IBM, HP, and more, we provide an unparalleled level of service regardless of your infrastructure mix.