Cisco Third-Party Support & Hardware Maintenance

Support of all your Cisco server, storage, and network equipment at 50%-70% less than manufacturer maintenance prices. See why 600+ enterprise customers depend on ReluTech for mission-critical support with the best customer satisfaction in the industry.

Cisco logo

About Cisco

Cisco is a multinational technology company that provides businesses with networking, security, and collaboration solutions. Businesses trust Cisco for performance, reliability, and comprehensive support.

cisco third party maintenance

Third-Party Maintenance vs. OEM Support

Cisco support from the Original Equipment Manufacturer (OEM) comes with a limited lifespan, leaving businesses to maintain their equipment on their own once the official support period concludes.

ReluTech third-party maintenance services offer to extend the life of your equipment, providing continued support beyond the manufacturer’s official time frame.

This alternative also presents significant cost savings at 50%-70% less than manufacturer maintenance prices. By choosing ReluTech, you gain a partner committed to maximizing the lifespan of your Cisco products plus the best customer satisfaction in the industry.

The Alternative to Cisco Smartnet Maintenance

Cisco SMARTNet or Smart Net Total Care is a support service offered by Cisco that provides technical support and hardware replacement. Although it offers some benefits, at ReluTech, we specialize in delivering third-party maintenance and hardware support services, making optimal performance, 24/7 support and a budget-friendly alternative for our clients our most important priority.

cisco tpm support

What Are the Benefits of Cisco Third-Party Maintenance?

Choosing ReluTech as a third-party maintenance service helps in reducing costs by 50%-70% while still providing quality service. Clients receive flexible Service Level Agreements (SLAs) along with a personalized and reliable service, ensuring an extended lifespan of Cisco equipment beyond the OEMs.

Clients can also rely on having the best customer satisfaction in the industry available around the clock, with a proactive maintenance approach, to keep everything running smoothly.

Cisco Server & Networking Devices

ReluTech supports and supplies the following Cisco devices.

If you don’t see what you’re looking for, reach out.

Cisco Catalyst Switch

  • Catalyst 9500
  • Catalyst 9400
  • Catalyst 9300
  • Catalyst 6500
  • Catalyst 4900
  • Catalyst 4500
  • Catalyst 3850
  • Catalyst 3750
  • Catalyst 3650
  • Catalyst 3560
  • Catalyst 2950

Cisco Nexus

  • Nexus 9500
  • Nexus 9300
  • Nexus 7700
  • Nexus 7000
  • Nexus 6000
  • Nexus 5500
  • Nexus 5000
  • Nexus 4000
  • Nexus 3000
  • Nexus 3064
  • Nexus 2000

Cisco Server Devices

Cisco UCS Series

  • B-Series
  • C-Services
  • ME-Series
  • S-Series
  • 6100 Series
  • 6200 Series
  • 6300 Series

Cisco Security Appliances

  • ASA 5500 Series

Cisco MDS Fiber Switches

  • 9020 Fiber Channel Switch
  • 9120 Fiber Channel Switch
  • 9124 Fiber Channel Switch
  • 9124e Fiber Channel Switch
  • 9134 Fiber Channel Switch
  • 9140 Fiber Channel Switch
  • 9148 Fiber Channel Switch
  • 9216 Fiber Channel Switch
  • 9222i Fiber Channel Switch
  • 9250i Fiber Channel Switch
  • 9500 Fiber Channel Switch
  • 9506 Fiber Channel Switch

Cisco Service Routers

  • ISR 800
  • ISR 1000
  • ISR 1941
  • ISR 2900
  • ISR 3900
  • ISR 4000
  • ISR 7600
  • ASR 1000
  • ASR 9000
  • Aironet 2600 Series

Cisco Meraki Series

  • Meraki ANT-11
  • Meraki ANT-13
  • Meraki MR12
  • Meraki MR16
  • Meraki MR18
  • Meraki MR24
  • Meraki MR26
  • Meraki MR32
  • Meraki MR34
  • Meraki MR42
  • Meraki MR62
  • Meraki MR66
  • Meraki MR72
  • Meraki MS22
  • Meraki MS220-24 L2
  • Meraki MS220-48 L2
  • Meraki MS220-48FP L2
  • Meraki MS220-48LP L2
  • Meraki MS22P
  • Meraki MS320 Series
  • Meraki MS42
  • Meraki MS420
  • Meraki MS42P
  • Meraki MX60
  • Meraki MX60W
  • Meraki MX80
  • Meraki MX90

Our TPM Services Include

We offer flexible contract terms for our third-party maintenance services. Whether you need short-term, long-term, or coterminous agreements, we’ve got you covered. We strive to offer a service that best fits your business timeline and budget.


8x5xNBD-HPO

Platform

  • Asset Management
  • Ticket Initiation & Tracking
  • Dashboard Analytics & Reporting
  • Contract Management
  • Renewal Reminders

Helpdesk

  • 24x7x365, US Based Helpdesk
  • Average Ticket Engagement < 15 mins
  • Call Home on Most Storage Products
  • SW/FW Guidance On Most OEM Products
  • Remote Diagnosis/Triage
  • Dedicated Customer Success Manager (CSM)

Certified Parts

  • 24 Hour Delivery After Issue Diagnosis
  • Next Business Day Delivery After Issue Diagnosis
  • On-Site Spare Parts Stocking
  • Coverage on Consumables
  • Defective Media Retention (DMR)

Field Engineering

  • Fully Vetted Engineers in 150 Countries
  • On-Site Field Engineer in Residency
  • On-Site Field Engineer Within 4 Hours
  • On-Site Field Engineer on the Next Business Day

24x7x4-HPO

Platform

  • Asset Management
  • Ticket Initiation & Tracking
  • Dashboard Analytics & Reporting
  • Contract Management
  • Renewal Reminders

Helpdesk

  • 24x7x365, US Based Helpdesk
  • Average Ticket Engagement < 15 mins
  • Call Home on Most Storage Products
  • SW/FW Guidance On Most OEM Products
  • Remote Diagnosis/Triage
  • Dedicated Customer Success Manager (CSM)

Certified Parts

  • 24 Hour Delivery After Issue Diagnosis
  • Next Business Day Delivery After Issue Diagnosis
  • On-Site Spare Parts Stocking
  • Coverage on Consumables
  • Defective Media Retention (DMR)

Field Engineering

  • Fully Vetted Engineers in 150 Countries
  • On-Site Field Engineer in Residency
  • On-Site Field Engineer Within 4 Hours
  • On-Site Field Engineer on the Next Business Day
re:Leaf

24x7xNBD-HPO

Platform

  • Asset Management
  • Ticket Initiation & Tracking
  • Dashboard Analytics & Reporting
  • Contract Management
  • Renewal Reminders

Helpdesk

  • 24x7x365, US Based Helpdesk
  • Average Ticket Engagement < 15 mins
  • Call Home on Most Storage Products
  • SW/FW Guidance On Most OEM Products
  • Remote Diagnosis/Triage
  • Dedicated Customer Success Manager (CSM)

Certified Parts

  • 24 Hour Delivery After Issue Diagnosis
  • Next Business Day Delivery After Issue Diagnosis
  • On-Site Spare Parts Stocking
  • Coverage on Consumables
  • Defective Media Retention (DMR)

Field Engineering

  • Fully Vetted Engineers in 150 Countries
  • On-Site Field Engineer in Residency
  • On-Site Field Engineer Within 4 Hours
  • On-Site Field Engineer on the Next Business Day

Custom*

Platform

  • Asset Management
  • Ticket Initiation & Tracking
  • Dashboard Analytics & Reporting
  • Contract Management
  • Renewal Reminders

Helpdesk

  • 24x7x365, US Based Helpdesk
  • Average Ticket Engagement < 15 mins
  • Call Home on Most Storage Products
  • SW/FW Guidance On Most OEM Products
  • Remote Diagnosis/Triage
  • Dedicated Customer Success Manager (CSM)

Certified Parts

  • 24 Hour Delivery After Issue Diagnosis
  • Next Business Day Delivery After Issue Diagnosis
  • On-Site Spare Parts Stocking
  • Coverage on Consumables
  • Defective Media Retention (DMR)

Field Engineering

  • Fully Vetted Engineers in 150 Countries
  • On-Site Field Engineer in Residency
  • On-Site Field Engineer Within 4 Hours
  • On-Site Field Engineer on the Next Business Day

Cisco TPM FAQs

Cisco equipment can be directly purchased through ReluTech. Clients can buy, sell, rent, or lease from entire systems to upgrades to parts directly with us at a more affordable rate.

At ReluTech, we offer a comprehensive range of high-quality new and used Cisco parts. You can explore the detailed list of components by clicking here.

At a certain point in time, Cisco can decide to stop a product’s sale, although customers can purchase the product until its End of Life (EOL) date. After this date, Cisco will discontinue support for this product on a designated date, called End of Service Life (EOSL) date.

During this stage, maintenance and updates for that specific hardware product are officially discontinued, encouraging businesses to consider migration to newer hardware or to explore alternative support services for continued operational efficiency. For more information, visit our Cisco EOL and EOSL section.

Multi-Vendor Support

Our talented engineers are certified across a broad range of OEM platforms, delivering exceptional multi-vendor support. From Cisco to Dell, IBM, HP, and more, we provide an unparalleled level of service regardless of your infrastructure mix.

Third-Party Maintenance Quote Request

(*) indicates required fields
I agree to the Privacy Policy.

Loading...