IBM

Support of all your server, storage, and network equipment at 50%-70% less than manufacturer maintenance prices. See why 600+ enterprise customers depend on ReluTech for mission-critical support with the best customer satisfaction in the industry.  

Flexible SLAs

ReluTech offers the industry-standard 24x7x4 and 9x5xNBD Service Level Agreements, but if neither of those fit your needs, we can design an SLA that fits your unique needs.

You don’t have to sign a one-year contract. We realize that you may have plans to decommission a system in less than a year from now, and we’re happy to be flexible with short-term or even customized contracts.

24x7x4

• 24 hours per day

• 7 days per week

• 4 hours or less: the time it takes to get an issue diagnoses

9x5xNBD

• 9 hours per day (8 a.m. – 5 p.m.)

• 5 days per week (Monday – Friday)

• On-site service will occur on a next-business-day basis from the time of diagnosis. Coverage includes call-home monitoring (if applicable), parts replacement, phone support, and on-site support

Customized SLA

Do your support needs fall outside the standards? Our team has you covered with easy flexible contracts without paying a premium for it.

• Mix and match response times, response days, and diagnostic times (ex: 9x5x4)

• Custom creation for your needs – such as month to month contracts, short term, and multiple OEMs under one contact